FAQ

Free shipping on orders over €100. Shipping is €30 for orders €99 and under. 

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Discharge has a naturally sour smell. If that smell changes or if there is no odor, that could indicate that it is time to see a doctor. DeoDoc’s products are not meant to mask or cover discharge odor.

As our products fall under the hygiene category, we do not accept returns.
However, would there be something wrong with the product you receive we kindly ask you to save the product and make a claim by contacting us at myorder@deodoc.se. We will thereafter help you return the product, so that we can look into what has happened.

Packages are stored at the post office for 7-14 days. Please contact your local post office for a more accurate timeframe. Any uncollected packages that are returned to DeoDoc will be subject to a return and handling fee of €20. For more information, please contact askdeodoc@deodoc.se. 

Shake the can and spray 15cm away from the vulva or groin area. The vulva has apocrine sweat glands which empty into hair follicles, so the DeoSpray should only be used where ever hair can can grow.

Do not use or spray within the inner labia, mucosa or inside of the vagina.

Discharge has a naturally sour smell. If your discharge has an irregular smell, please consult a doctor as this may be a vaginal infection.

If you are experiencing smell from vulvar sweat, the DeoSpray may be used. It is formulated with corn starch to absorb moisture from vulvar sweat.

The DeoSpray is formulated to absorb moisture and sweat on the vulva. The spray does not cover up smells from vaginal diseases or infections. If you believe you have a vaginal disease or infection, please visit your doctor.

Discharge has a naturally sour smell and is milky white in color. If that smell, color or texture changes, please see your doctor. The DeoSpray is formulated with corn starch to to absorb moisture from vulvar sweat. It does not mask or alter smell from discharge, STIs or vaginal infections.

The sweat glands that exist in the armpits and the intimate area are the same.  They are called apocrine sweat glands and they empty into hair follicles. So wherever there is hair in those areas, there may also be sweat. Sweating is natural and there are many deodorants for armpits available on the market for those who chose to use it. The same goes for the intimate/groin area in both men and women, however this area is highly sensitive and cannot be treated with the same products formulated for the armpits. We created a safe and doctor-developed product  for those that would like to use it. As doctors, we have seen patients with sweat concerns that over wash or use incorrectly formulated products which can give them infections. It was our responsibility to give them a safe and effective solution to prevent them from unsafe habits. That is why we chose to develop an intimate deodorant that we as doctors can actually recommend.

All of our products are approved by the Medical Products Agency and follow European Union guidelines for the manufacturing of cosmetic products. The products are also reviewed and approved by Swedish pharmacies that are known for their strict regulation of products. There is nothing in the products that is dangerous for women or we would not be approved to sell them.

There are no synthetic materials used in our tampons. The entire tampon, including the protective outer netting, is made out of 100% organic cotton. The applicator is made out of biodegradable cardboard.

Synthetic materials are the most common cause of irritation from tampons. DeoDoc tampons are solely made out of 100% organic cotton and have been clinically tested as hypoallergenic and non-irritating.

Our tampons have a protective outer netting that covers the whole tampon which prevents the release of any fiber residues.

No, the absorbency is not compromised from using 100% organic cotton.

Tampons should never be flushed down the toilet. They take too long to break down in the water waste systems, even biodegradable ones (like DeoDoc's) can take months to break down. Tampons can also clog up plumbing systems as they are absorbent and therefore expand when flushed.

We recommend changing your tampon every 4-8 hours.

Toxic shock syndrome is an extremely rare, yet life-threatening complication due to a bacteria called Staphylococcus aureus. TSS can affect anyone (men, women and children) since the bacterias can be found in the nose, armpits and vagina. You can reduce risk by washing wash your hands before tampon insertion and changing tampons every 4-8 hours.

Yes

It means that DeoDoc tampons contain zero synthetic materials. The entire tampon including the protective outer netting and string is made from 100% organic cotton. The applicator is made out of biodegradable cardboard.

Regular flow for a normal flow
Super flow for a heavier flow

Regular flow - 16 pcs
Super flow - 14 pcs

Applicators allow for easier and more hygienic tampon insertion.

Biodegradable cardboard

First, twist the base to break the sealed piece. Place your thumb and your middle finger on the ribbed part of the applicator and the index finger on the base of the applicator.

With the other hand, open the vaginal opening gently. Insert the applicator 1-2 centimeters into the vagina and hold the ribbed part firmly. Push the applicator base with your index finger until it stops. The tampon is now in place and you can gently remove the applicator.

ICEA is the Institute of Certification for Ethics and the Environment. The ICEA works to develop sustainable practices for organic farming through ethical and environmental standards.

To learn more go to https://icea.bio/en/

GOTS is the Global Organic Textile Standard and is the world's leading processing standard for textiles made from organic fibres. GOTS sustains a high-level environmental criteria and requires compliance for social criteria as well in order to be certified.

To learn more go to https://www.global-standard.org/

Yes

Our tampons have been tested by external labs to be determined as hypoallergenic non-irritants.

You can find our products at:

- Physical stores: Ludwig Beck Munich or Sephora.

- Online: www.ludwigbeck.de, www.sephora.de or www.flaconi.de

You can find DeoDoc at www.cultbeauty.co.uk

You can find our products at:

- Physical stores: Nose Paris

- Online: www.noseparis.com

You can find DeoDoc at www.lyko.no

You can find DeoDoc at www.lyko.fi

You can find DeoDoc at www.lyko.com/da